Terms of Service | RbDevOps

1. Acceptance of terms

By creating an account, downloading software, or using any services provided by RbDevOps ("Company," "we," "our," or "us"), you ("User," "you," or "your") agree to these Terms of Service ("Terms"). RbDevOps is operated by Reynaldo Barrera, a sole proprietor (persona fisica con actividad empresarial) based in the United Mexican States (Mexico). These Terms constitute a legally binding agreement between you and the Company.

2. Description of services

RbDevOps provides digital business solutions including software products and licensing management. Our software operates on a local-first principle: your data is stored on your own device, with optional device-to-device sync over your local network.

3. No medical advice

HM Praxis is a practice management and record-keeping tool for use by licensed healthcare professionals. RbDevOps is not a healthcare provider, does not practice medicine, dentistry, or any other regulated health profession, and does not provide medical, dental, or clinical services of any kind.

Using the software does not create a doctor-patient, provider-patient, or any other professional relationship between you and RbDevOps. The software does not provide medical advice, diagnosis, treatment recommendations, or clinical decision support, and it must not be relied upon as the basis for any clinical judgment. All clinical decisions, the care you provide, and their consequences remain the sole and exclusive responsibility of the licensed practitioner. You are responsible for exercising your own professional judgment and for complying with the standards and regulations of your profession.

4. No legal, tax, or accounting advice

The billing, invoicing, tax-rate, and related financial features in the software are record-keeping tools only. They are provided to help you record your own figures and do not constitute legal, tax, accounting, or regulatory advice, and they do not produce official tax documents on your behalf.

You are solely responsible for the accuracy of the amounts, tax rates, and tax documents you produce, and for all tax, invoicing (including CFDI where applicable), regulatory, and legal compliance applicable to your business. RbDevOps does not verify your compliance with any tax or legal obligation. Consult a qualified accountant (contador) or attorney (abogado) for advice specific to your situation.

5. Account registration

To use our services, you must:

Be at least 18 years of age
Provide accurate and complete registration information
Maintain the security of your account credentials
Promptly notify us of any unauthorized access to your account

You are solely responsible for all activities that occur under your account.

6. Licenses and subscriptions

6.1 License grant

Upon payment, we grant you a limited, non-exclusive, non-transferable license to use the software for the duration of your subscription, subject to these Terms.

6.2 License restrictions

You may NOT:

Reverse engineer, decompile, or disassemble the software
Modify, adapt, or create derivative works
Redistribute, sublicense, rent, or lease the software
Remove or alter any proprietary notices
Use the software in violation of any applicable law
Share license keys or credentials with unauthorized users

6.3 Software download and account requirements

Software downloads are exclusively available to registered account holders in good standing. The following requirements apply at all times:

Account requirement. A valid, active RbDevOps account is required to access and download any software. You must be authenticated with your registered credentials at the time of each download request.
Credential confidentiality. Your account credentials - including your password and authentication tokens - are personal and confidential. You must not share, disclose, or permit any third party to use your credentials for any purpose. You are solely responsible for all activity occurring under your account.
No redistribution of downloaded software. Downloaded software must not be redistributed, shared, uploaded to any public or private repository, or otherwise made available to any person or entity not covered by your subscription. Redistribution constitutes a material breach of these Terms and may result in immediate account termination and legal action.

Violation of these requirements may result in immediate suspension or permanent termination of your account and access to all services, without refund.

6.4 Device limits

Each license may be activated on a limited number of devices as specified in your subscription plan. Exceeding device limits may result in license suspension.

7. Payment and refund policy

7.1 Payment

All payments are processed through PayPal, our secure third-party payment processor. By subscribing, you authorize automatically recurring charges in US dollars (USD) to your PayPal account at the then-current price of your plan, billed in advance for each billing period until you cancel. We disclose the price and the billing interval before you confirm a subscription, and your subscription renews automatically until cancelled. You can cancel at any time from the Billing page to stop future renewals; the 14-day refund window described below continues to apply to your most recent charge.

7.2 Refund window

We offer a 14-day refund window on your most recent charge. If you are not satisfied, email [email protected] within 14 days of the charge and we will process a full refund to your original payment method, typically within 2 business days.

The 14-day refund window applies to each individual charge, not the entire subscription lifetime. Charges older than 14 days are non-refundable.

We also provide a 14-day free trial so you can evaluate the software before any charge - the refund window is a second safety net on top of the trial.

7.3 Cancellation

You may cancel your subscription at any time from the Billing page. Cancellation stops future renewals; you retain access until the end of the current billing period. If you cancel within 14 days of your most recent charge and want a refund for that charge, request it at [email protected].

8. User data

8.1 Local-first storage

Your business data, including all patient records, is stored locally on your device. We do not upload, store, or relay your business data on our servers. If you enable the optional sync feature on a Pro plan, your devices exchange data directly with each other over your own local network; there is no cloud relay and nothing is sent to us. Sync is opt-in; either way, your business data does not leave your control.

8.2 Your responsibility

YOU ARE SOLELY RESPONSIBLE FOR:

Maintaining backups of your local data
The accuracy, legality, and appropriateness of all data you process
Compliance with data protection laws applicable to your business
Securing your account credentials

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

9.1 THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

Loss of profits, revenue, or business
Loss of data or data corruption
Business interruption
Loss of goodwill or reputation
Cost of substitute services
Any other intangible losses

9.2 IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9.3 THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. Disclaimer of warranties

THE SOFTWARE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Implied warranties of merchantability
Fitness for a particular purpose
Non-infringement
Accuracy or reliability of any information
Uninterrupted or error-free operation

We do not warrant that the software will meet your specific requirements or that defects will be corrected.

11. Indemnification

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS RbDevOps, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

Your use of the software and services
Your violation of these Terms
Your violation of any applicable law or regulation
Any data you process, store, or transmit through our services
Any claim by a third party related to your use of our services
Your failure to maintain adequate backups

12. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including:

Breach of these Terms
Fraudulent or illegal activity
Non-payment
Abuse of our services or systems

Upon termination, your right to use the software ceases immediately. We are not obligated to provide access to your data after termination, though data may be exported prior to account deletion.

13. Modifications to terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified Terms.

14. Governing law and disputes

These Terms are governed by and construed in accordance with the laws of the United Mexican States (Estados Unidos Mexicanos), without regard to conflict-of-law rules. Any dispute arising from these Terms or from your use of our services shall be submitted to the competent courts located in the operator's domicile in Mexico or, at the parties' election, resolved by binding arbitration seated in Mexico and conducted in Spanish. Nothing in this section limits any mandatory right you may have under the consumer-protection laws of your place of residence.

CLASS ACTION WAIVER: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action, except where mandatory consumer-protection law (including, in Mexico, the Ley Federal de Protección al Consumidor and the procedures of PROFECO) provides otherwise.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and RbDevOps regarding our services and supersede all prior agreements.

17. Referral program - anti-fraud measures

17.1 Commission eligibility rules

To be eligible for referral commissions, the following conditions must be met:

Referred users must maintain an active, paid subscription for a minimum of 60 consecutive days before commission becomes eligible
A minimum of $50 USD in cumulative subscription revenue must be generated from the referred user
Commissions are pre-approved on the 24th-25th of each month
Approved commissions are paid on the 1st of the following month via PayPal

17.2 Anti-fraud measures

The following practices are strictly prohibited. These measures are necessary to prevent fraudulent referral activities and system abuse:

Creating fake accounts or using automated systems to generate fraudulent referrals
Using stolen or fraudulent payment methods for referred subscriptions
Requesting chargebacks after receiving service benefits
Coordinating with referred users to repeatedly cancel and re-subscribe for commission abuse

Violation of these anti-fraud measures may result in immediate account termination and forfeiture of all pending and approved commissions.

17.3 Consequences of fraud

Users found engaging in fraudulent referral activities will face the following consequences:

Immediate and permanent account termination
Cancellation of all pending and approved commissions
Forfeiture of any outstanding payouts
Blocking of associated IP addresses and devices from future account creation
Potential legal action for significant fraud cases involving monetary damages

17.4 Commission clawback policy

To protect the integrity of the referral program:

If a referred user requests a refund or initiates a chargeback, previously earned commissions related to that user will be reversed and deducted from the referrer's account
Outstanding negative balances must be settled before future payouts can be processed
The platform reserves the right to recover clawed-back commissions from future earnings

17.5 Dispute resolution

Users who believe they have been incorrectly flagged for fraud or dispute a commission clawback may contact [email protected] with supporting evidence to appeal the decision. Appeals must be submitted within 30 days of the action taken. The Company will review the evidence and respond within 15 business days.

18. Contact

For questions about these Terms, contact us at:

Email: [email protected]

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.